Eligibility
Digital products are generally non-refundable. Creators may voluntarily offer refunds up to 14 days from purchase. TapToBuy will evaluate chargebacks or fraud claims on a case-by-case basis.
Support
Refund policy
Learn how TapToBuy and creators handle refund requests and what steps to take if you need help with an order.
Requesting a refund
Customers should contact the creator directly using the support email on their receipt. If no response is received within 48 hours, email hello+sales@taptobuy.io with the order ID for additional help.
Processing time
Approved refunds are processed through Stripe within 5–10 business days. Funds are returned to the original payment method; processing times depend on the customer’s bank.
Unauthorized transactions
If you suspect a payment was made without your consent, contact TapToBuy immediately. We may suspend downloads and research the transaction with the creator and Stripe.
TapToBuy plans
Creator and Creator Pro plans are not refunded for partial periods. When you cancel in Dashboard → Billing (/dashboard/billing), the cancellation takes effect at the end of the current billing period and you are not charged again.
If you cancel during your free trial, you are never charged.
If you think we charged you in error, email hello+sales@taptobuy.io and we will look into it.